cancellation policy/right of withdrawal

cancellation policy

right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. This does not apply to goods tailored to personal needs or made specifically for you. These custom-made products, as well as products whose protective films have already been removed, are excluded from cancellation.

To exercise your right of withdrawal, you must inform us (Antonio Avigliano, Stiftsstr.267, 50171 Kerpen, Germany, telephone: 49 (0) 176 21605087; email: ciao@360druck.de) of your decision to withdraw from this contract by means of a clear statement (e.g. via email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period has expired. This is excepted in the case of personalized and individualized products. These custom-made products are excluded from cancellation, as are products whose protection has been removed.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To Antonio Avigliano, Stiftsstr.267, 50171 Kerpen, Germany,

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is on paper)

- Date